Acceptable Use Policy (AUP)

Last Updated: 01-06-2026

This Acceptable Use Policy (“AUP”) governs the use of services provided by NG Softech, including but not limited to Website Design, Website Development, Software Development, Mobile Application Development, Hosting Services, Domain Services, SEO Services, SMO Services, Content Marketing, Bulk SMS Services, Bulk WhatsApp Messaging Services, Digital Marketing Services, and related technology solutions.

By using any service provided by NG Softech, you agree to comply with this Acceptable Use Policy.

1. Purpose

The purpose of this AUP is to ensure the lawful, ethical, and secure use of NG Softech services and to protect our infrastructure, clients, partners, and the public from misuse.

2. Prohibited Activities

Clients shall not use NG Softech services for any activity that is unlawful, fraudulent, harmful, abusive, deceptive, or violates applicable laws or regulations.

The following activities are strictly prohibited:

Cybercrime and Fraud

  • Cyber Fraud
  • Online Financial Fraud
  • Phishing Websites
  • Fake Banking Websites
  • Identity Theft
  • OTP Fraud
  • Credit Card Fraud
  • UPI Fraud
  • Cryptocurrency Scams
  • Investment Scams
  • Ponzi or Pyramid Schemes
  • Job Scams
  • Loan Scams
  • Insurance Scams
  • E-commerce Fraud

Unauthorized Access

  • Hacking
  • Attempted Hacking
  • Unauthorized Access to Systems
  • Password Cracking
  • Network Intrusion
  • Privilege Escalation
  • Security Bypass Attempts

Malware and Harmful Software

  • Viruses
  • Worms
  • Trojans
  • Spyware
  • Ransomware
  • Keyloggers
  • Malicious Scripts
  • Botnets
  • Malware Distribution

Spam and Unsolicited Communications

  • Bulk Spam Emails
  • Unsolicited SMS Campaigns
  • Unsolicited WhatsApp Messages
  • Robocalls
  • Misleading Marketing Messages
  • Fake Promotional Campaigns

Illegal Content

  • Content Violating Applicable Laws
  • Fraudulent Advertisements
  • Forged Documents
  • Counterfeit Product Promotion
  • Defamatory Content
  • Hate Speech
  • Illegal Gambling Operations

Intellectual Property Violations

  • Copyright Infringement
  • Trademark Infringement
  • Pirated Software Distribution
  • Unauthorized Content Reproduction

3. Bulk SMS and WhatsApp Usage

Clients using Bulk SMS or WhatsApp Messaging services must:

  • Obtain lawful recipient consent where required.
  • Follow applicable telecom and messaging regulations.
  • Follow WhatsApp Business Platform Policies.
  • Avoid misleading, deceptive, or fraudulent messaging.

NG Softech reserves the right to suspend messaging services immediately if abuse is detected.

4. Hosting Services Usage

Clients hosting websites, applications, software, or digital content on infrastructure provided through NG Softech must ensure that such content:

  • Complies with applicable laws.
  • Does not facilitate fraud or cybercrime.
  • Does not distribute malicious code.
  • Does not violate intellectual property rights.
  • Does not impersonate individuals, businesses, or government entities.

NG Softech does not routinely monitor client content but reserves the right to investigate complaints and take appropriate action.

5. Security Obligations

Clients are responsible for:

  • Maintaining strong passwords.
  • Securing access credentials.
  • Updating software and applications.
  • Protecting customer data.
  • Implementing reasonable security measures.

Clients must promptly notify NG Softech of any suspected security breach or unauthorized access.

6. Compliance with Laws

Clients agree to comply with all applicable laws and regulations, including but not limited to:

  • Information Technology Act, 2000 (India)
  • Digital Personal Data Protection Act, 2023
  • TRAI Regulations
  • Consumer Protection Laws
  • Intellectual Property Laws
  • Anti-Spam Regulations
  • Applicable International Laws where relevant

7. Investigation of Violations

NG Softech reserves the right to:

  • Investigate suspected violations.
  • Request information and documentation.
  • Suspend services during investigation.
  • Remove content where legally required.
  • Cooperate with law enforcement agencies.

Failure to cooperate with an investigation may result in service suspension or termination.

8. Service Suspension and Termination

NG Softech may suspend or terminate services immediately without prior notice if:

  • Fraudulent activity is suspected.
  • Illegal content is detected.
  • Law enforcement requests action.
  • Regulatory authorities issue directives.
  • The client violates this AUP.

Suspension or termination under this policy may occur without refund.

9. Reporting Abuse

If you believe a website, application, hosting account, SMS campaign, WhatsApp campaign, or other service associated with NG Softech is being used unlawfully or abusively, please report the matter to:

Email: info@ngsoftech.com

Please provide relevant details and supporting evidence where possible.

10. Limitation of Liability

NG Softech acts solely as a technology service provider.

NG Softech shall not be liable for:

  • Actions of Clients
  • Client Content
  • Customer Disputes
  • Financial Losses Caused by Clients
  • Fraudulent Activities Conducted by Clients
  • Regulatory Violations Committed by Clients

The Client remains solely responsible for all activities conducted using services provided by NG Softech.

11. Cooperation with Authorities

NG Softech may disclose account information, logs, records, communications, or other relevant information when required by:

  • Applicable Law
  • Court Orders
  • Government Agencies
  • Law Enforcement Authorities
  • Cybercrime Investigation Agencies

12. Changes to this Policy

NG Softech reserves the right to modify this Acceptable Use Policy at any time.

Any updated version shall become effective immediately upon publication on the official website.

13. Contact Information

NG Softech
Email: info@ngsoftech.com

By using any service provided by NG Softech, you acknowledge that you have read, understood, and agreed to comply with this Acceptable Use Policy (AUP).

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